Call Centre Agent With Acute Anxiety/Depression
A 30-year old female call centre agent was referred to us for a fitness to work assessment, having been absent from work with an acute episode of anxiety and depression related to a long-term medical condition.
She had been suffering from this condition for most of her adult life. Before the onset of the latest episode she had been feeling reasonably well, but the recurrence of the symptoms had led to an acute relapse.
Believed to be recovering, she was awaiting test results and already on medication when she saw our consultant occupational health physician.
Our physician concluded that she could return to modified work, over a period of two to three months. It was recommended that she initially worked reduced hours four days a week for two weeks, gradually increasing to reduced hours five days a week for the following two weeks.
Following that she could be gradually phased back to full time employment, and our physician was optimistic that she would be able to return to her normal contracted hours.
Key services
- Sickness Absence Medicals/Management Referrals
- Pre-employment Questionnaires / Medicals
- Health Surveillance / Statutory Medicals (Nurse On Site)
- Lung Function (Spirometry) & Hearing (Audiometry) Tests
- LGV/PSV/Licensing/Fork-lift Truck Driver Medicals
- Night Worker Assessment
- Hand and Arm Vibration Syndrome (HAVS)
- Food Handler Medicals
- Skin Surveillance
- Lone Worker And Confined Space Medicals
- Working At Heights Medicals
- Personal Track Safety Or Other Industry Standards
- HSE Approved Medicals
- Executive Health Screening
- Ill Health Retirement Medicals
- Drug and Alcohol Testing (Pre-employment)
- Workplace Risk Assessment
- Pregnancy And Workstation (DSE) Risk Assessment
- Flu And Travel Vaccinations
- Stress Management, Counselling and Auditing
- Physiotherapy
Client testimonials
The service provision has been extremely helpful, and resulted in our sickness absence rates decreasing by 50 per cent. I feel that both the organisation and our employees benefit from their proactive service provision.
- Marie Kelly, HR officer, Cheshire Peaks and Plains Housing Trust